Yes, orders can be modified or cancelled within 6 hours of purchase. Once shipped, they cannot be changed.

No, you can checkout as a guest. However, creating an account helps with order tracking and faster future checkouts.

We currently accept:

• Razorpay Secure Checkout – Supports UPI, Debit/Credit Cards, and Net Banking.
• Cash on Delivery (COD) – Available across most Indian pin codes. A small COD fee may apply.

Absolutely. All Razorpay transactions are processed via SSL-encrypted secure gateways. For COD, you only pay once the product is safely delivered.

Retry with another method. If the amount is deducted but your order isn’t confirmed, it will be auto-refunded within 5–7 business days.

Yes, valid promo codes can be applied at checkout. We also offer Olivraen digital gift cards.

• India: Free shipping on orders above ₹999. A small standard fee applies for orders below that.
• International: Shipping will be introduced soon.

• Domestic (India): 4–7 business days.
• International: 10–15 business days (coming soon).

Currently, we only deliver in India. International shipping will be launched soon.

A tracking link is sent via email or WhatsApp once your order has been shipped.

• Returns are accepted within 7 calendar days of delivery.
• Products must be unused, unwashed, in original packaging, with tags intact.
• Sale, clearance, and customized items are non-returnable.

• Customers pay for return shipping.
• If the product is defective or incorrect, Olivraen covers the cost.

Contact us at support@olivraen.com or via WhatsApp. Pre-approval is required for all requests.

Yes, one free exchange per order is allowed (subject to availability). Any additional exchanges will be chargeable.

Exchanges are processed within 5–7 business days after the returned item is received and inspected.

Yes, refunds are issued once the returned item passes inspection. You can choose:

• Full refund to your original payment method
• Store credit (valid for 6 months)

Refunds are processed within 5–7 business days after approval.

COD refunds are issued via UPI or bank transfer once the return is approved.

No, original shipping charges are non-refundable.

Notify us within 48 hours of delivery with photos. We will arrange a free replacement or full refund.

Currently, returns and exchanges apply only to domestic (India) orders. Once international shipping is launched, only defective or wrong items will be eligible for replacement/refund.

Olivraen is a premium clothing brand specializing in oversized hoodies, t-shirts, and everyday wear that combine comfort, luxury, and style.

All products are designed and manufactured in India.

Each product page includes a size chart. For an oversized fit, we recommend going one size up.

Yes, popular styles are regularly restocked. Sign up for stock alerts or follow us on Instagram.

Yes, contact us at olivraen@gmail.com with your profile details.

• Machine wash cold, inside out
• Do not bleach
• Tumble dry low or hang dry
• Iron on low heat if needed

• Email: olivraen@gmail.com