Refund & Return Policy

Returns

• You can request a return within 7 days of delivery.
• The product must be unused, unwashed, and in its original packaging with tags intact.
• Sale or clearance items are not eligible for return.
• To initiate a return, please contact us at support@olivraen.com.

Exchanges

• Size or color exchanges are accepted within 7 days of delivery.
• Exchange requests depend on stock availability.

Refunds

• Refunds are issued once we receive and inspect the returned product.
• Depending on your preference, refunds can be processed as:
  • Refund (to your original payment method)
  • Store Credit
• Refunds take 5–7 business days to reflect in your account.
• In case of COD orders, refunds will be processed via bank transfer/UPI after return approval.
• Shipping charges (if any) are non-refundable.

Damaged or Wrong Product

• If you receive a defective or incorrect item, please notify us within 48 hours of delivery with photos.
• We will arrange a free replacement or refund.

International Orders

• At present, returns & exchanges are only applicable for domestic orders (India).

Important Notes

• All return/exchange/refund requests must be pre-approved via our support team.
• Products sent back without approval will not be accepted.

Delayed refund? Write to us at support@olivraen.com and agent will be assigned to your ticket.