How do I place an order?

Browse our website, select your product and size, add it to your cart, and proceed to checkout.

Can I modify or cancel my order?

Yes, orders can be modified or cancelledwithin 6 hours of purchase. Once shipped, they cannot be changed.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account helps withorder tracking and faster future checkouts.

Where are your products made?

All products are designed and manufactured in India.

How do I find my size?

Each product page includes a size chart. For an oversized fit, we recommend going one size up.

Do you restock sold-out items?

Yes, popular styles are regularly restocked. Sign up for stock alerts or follow us on Instagram.

Do you collaborate with influencers or creators?

Yes, contact us at olivraen@gmail.com with your profile details.

How do I care for my Olivraen clothing?

• Machine wash cold, inside out
• Do not bleach
• Tumble dry low or hand dry
• Iron on low heat if needed

How can I contact Olivraen?

Email: olivraen@gmail.com

What is Olivraen?

Olivraen is a premium clothing brand specializing in oversized hoodies, t-shirts, and everyday wear that combine comfort, luxury, and style

Do you accept returns/exchanges for international orders?

Currently, returns and exchanges apply only to domestic (India) orders. Once international shipping is launched, only defective or wrong itemswill be eligible for replacement/refund.

What if I receive a defective or wrong product?

Notify us within 48 hours of deliverywith photos. We will arrange a free replacement or full refund.

Are shipping charges refundable?

No,original shipping charges are non-refundable.

How are COD refunds handled?

COD refunds are issued via UPI or bank transfer once the return is approved.

How long does it take to receive a refund?

Refunds are processed within 5–7 business days after approval.

Can I exchange for another size or color?

Yes,one free exchange per orderis allowed (subject to availability). Any additional exchanges will be chargeable.

How do I initiate a return or exchange?

Contact us at support@olivraen.comor via WhatsApp. Pre-approval is required for all requests.

Who pays for return shipping?

• Customers pay for return shipping.
• If the product is defective or incorrect, Olivraen covers the cost.

What is your return policy?

• Returns are accepted within 7 calendar days of delivery.
• Products must be unused, unwashed, in original packaging, with tags intact.
• Sale, clearance, and customized items are non-returnable.

How can I track my order?

A tracking link is sent via email or WhatsApp once your order has been shipped.

Do you ship internationally?

Currently, we only deliver in India. International shipping will be launched soon.

How long does delivery take?

• Domestic (India): 4–7 business days.
• International: 10–15 business days (coming soon).

What are the shipping charges?

• India: Free shipping on orders above ₹999. A small standard fee applies for orders below that.
• International: Shipping will be introduced soon.

Can I use discount codes or gift cards?

Yes, valid promo codescan be applied at checkout. We also offer Olivraen digital gift cards.

What if my payment fails?

Retry with another method. If the amount is deducted but your order isn’t confirmed, it will be auto-refunded within 5–7 business days.

Is my payment secure?

Absolutely. All Razorpay transactions are processed via SSL-encrypted secure gateways. For COD, you only pay once the product is safely delivered.

What payment methods do you accept?

We currently accept:

• Razorpay Secure Checkout – Supports UPI, Debit/Credit Cards, and Net Banking.
• Cash on Delivery (COD) – Available across most Indian pin codes. A small COD fee may apply.