Privacy policy

Privacy Policy

Last updated: October 2025

This Privacy Policy (“Policy”) is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 under the Information Technology Act, 2000.
This electronic record does not require any physical or digital signature.

INTRODUCTION

Welcome to Olivraen (“Company”, “we”, “our”, “us”).
This Privacy Policy applies to your use of our website www.olivraen.com (“Website”) and governs how we collect, use, and protect your personal information.

By accessing or using the Website, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use or access the Website.

Olivraen reserves the right to modify this Policy at any time without prior notice. Continued use of the Website after any change implies your acceptance of those updates.

USER INFORMATION

“Personal Information” includes data that can identify you — such as your name, email address, mobile number, billing/shipping address, and payment details.

We collect this information when you:

Create an account or sign up on our Website
Purchase any product or complete a transaction
Participate in contests, offers, or promotions
Communicate with our customer support

We also automatically collect technical data such as:

Your IP address
Device and browser type
Date, time, and duration of website visits
Clickstream data and cookies

You may choose not to share certain information, but this may limit your ability to use some features of the Website (such as checkout or tracking orders).

USE OF INFORMATION

We use your information to:

Process and fulfill your orders efficiently.
Improve user experience and website functionality.
Send order updates, offers, and promotional emails.
Respond to your queries and provide customer support.
Detect and prevent fraud or misuse of our platform.
Personalize your shopping experience with tailored suggestions.

We do not sell or rent your personal data to third parties. Information is shared only with trusted service providers such as payment gateways, courier partners, and marketing agencies that help us operate our business smoothly.

COOKIES

Olivraen uses cookies to enhance your browsing experience.
Cookies help us recognize repeat visitors, save your preferences, and analyze website traffic.
You can manage cookie preferences through your browser settings, but disabling cookies may affect some functionalities.

DATA SECURITY

We use industry-standard encryption and security protocols to protect your data against unauthorized access or disclosure.
However, please note that no online platform can guarantee 100% security.
We advise you to protect your account credentials and always log out after using shared devices.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or social media platforms.
Olivraen is not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before sharing any personal information.

USER RIGHTS

You can:

Access or update your account details anytime.
Opt out of marketing communications via the “Unsubscribe” link in emails.
Request deletion of your data by contacting our team (subject to legal and transactional obligations).

UNBOXING POLICY

To ensure smooth processing of returns, refunds, or exchanges, please record an unboxing video when your order is delivered.
Refunds or replacements in cases of wrong, damaged, or missing items will only be considered if a valid unboxing video is provided.

GRIEVANCE OFFICER

For any questions, complaints, or concerns regarding privacy or data handling, please contact:
support@olivraen.com

GOVERNING LAW AND JURISDICTION

This Privacy Policy and any disputes arising out of it shall be governed by the laws of India.
The courts of Mohali, Punjab shall have exclusive jurisdiction.

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